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FAQ

Refund

To cancel your order and request a refund, please contact our customer support team as soon as possible with your order details. We'll guide you through the cancellation process and initiate the refund if applicable.

Our refund policy ensures that you receive a refund for eligible returns within a specified period. Please refer to our Refund Policy page for detailed information on eligibility criteria and refund processing.

Once your refund is approved, the processing time may vary depending on the payment method used and your financial institution. Generally, refunds are processed within [insert timeframe here]. Please note that it may take additional time for the refund to reflect in your account.

Refunds are typically issued for products that are returned in their original condition and packaging. If the product has been opened or used, eligibility for a refund may be determined based on our refund policy. Please refer to our Refund Policy page for more information.

Refunds are typically issued using the same payment method used for the original purchase. If you paid by credit/debit card, the refund will be credited back to the same card. For other payment methods, refunds will be processed accordingly.

If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement. If you still haven't received it, please contact our customer support team for assistance.

Refunds for sale or promotional items are subject to our refund policy and the terms of the specific promotion. Please refer to the promotion details and our Refund Policy page for more information on eligibility criteria.

If you received a defective product, please contact our customer support team immediately with details of the issue. We'll guide you through the refund process and provide assistance with returning the product if necessary.

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