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FAQ

Before I Buy

If you're experiencing issues with your VAT-ID not being recognized, please ensure that it's entered correctly without spaces or special characters. If the problem persists, please contact our customer support team with your VAT-ID details for further assistance.

We offer a variety of convenient payment methods including credit/debit cards, PayPal, and bank transfers. You can select your preferred option during the checkout process.

We are committed to providing high-quality products and stand behind them with our guarantee policy. If you're not satisfied with your purchase, please refer to our Guarantee Policy page for detailed information on returns, refunds, and exchanges.

All orders are shipped from our warehouse located all over the world. Depends on what product you want to buy.

During the checkout process, you'll have the option to input your VAT information if applicable. Please ensure that you provide accurate VAT details to avoid any processing delays.

For updates on stock availability and estimated restock dates, please reach out to our customer support team. We'll be happy to assist you with any inquiries.

Yes, we offer free standard shipping on orders that meet the minimum purchase requirement. For more details and any applicable restrictions, please refer to our Shipping Policy page.

Yes, we provide repair services for select products. Please contact our customer support team to inquire about repair options and procedures.

We understand that sometimes products may need to be exchanged. Please review our Exchange Policy page for information on eligibility criteria and the exchange process.

Due to transportation regulations, orders containing batteries may be subject to specific shipping restrictions or additional fees. Please review our Shipping Policy page for more information.

Our team recommends specific toolkits tailored to various automotive electronic solutions. For personalized recommendations, please contact our customer support team with your specific requirements.

If your package is returned to us due to an incorrect address or any other reason, please contact our customer support team immediately. We'll assist you with reshipment arrangements or refunds as necessary.

The billing address is the address associated with the payment method you use for your order. It's used for verification purposes during the checkout process to ensure security and accuracy.

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